By purchasing any service from Landlord Ally LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to the following terms. Please read them carefully before making a purchase.

1. Who We Are

Landlord Ally LLC is a Maryland limited liability company (LLC W26686832) that provides court coordination, document preparation, and portfolio management services for residential rental properties in Maryland.

We are not a law firm. We do not provide legal advice, legal opinions, or legal representation. Our services are performed by authorized agents, not attorneys, unless separately arranged and disclosed in writing.

2. What We Do

Upon payment, the Company performs the specific service you purchased as described on landlordally.com/court-services or landlordally.com/portfolio-management. Services are limited to the scope described in the service listing at the time of purchase. We act as your authorized agent under Maryland Real Property § 8-401 for Failure to Pay Rent filings and court appearances. For other case types, agent authority may vary by jurisdiction and judicial discretion.

3. What We Do Not Do

We do not provide legal advice, draft legal strategy, or render legal opinions. We do not guarantee any particular outcome in court. We do not replace a licensed attorney for complex, contested, or appellate matters. We do not manage physical property maintenance, conduct property inspections, or perform repairs. We do not hold or manage client funds beyond court filing cost deposits as described in Section 6 below.

4. Your Obligations

By purchasing a service, you agree to:

• Provide accurate and complete information including lease agreements, rent ledgers, tenant contact information, lead inspection certificate numbers, and rental license numbers.
• Execute an Authorization of Agent form before any court appearance on your behalf.
• Respond to Company communications within 48 hours when time-sensitive action is required.
• Ensure all compliance documents (lead certificates, rental licenses, property registration) are current before requesting court filing services. The Company verifies compliance status but cannot cure deficiencies on your behalf.
• Inform the Company immediately if a tenant retains counsel, raises a defense, or if any material fact changes after intake.

5. Authorized Agent Disclosure

For Failure to Pay Rent cases, Maryland law (Real Property § 8-401) permits a landlord’s "duly qualified agent" to file complaints and appear in District Court on the landlord’s behalf. Landlord Ally acts in this capacity.

For Breach of Lease and Tenant Holdover cases, the statutory agent authorization is less explicit. While many Maryland District Court judges permit agents in these proceedings, some may require licensed counsel. If the court requires an attorney for your case, the Company will promptly notify you and coordinate referral to a licensed Maryland attorney. Attorney fees are your responsibility and are billed separately by the attorney.

6. Court Filing Cost Deposits

For services involving court filing, a separate refundable deposit is collected to cover actual court costs:

• Baltimore City: $150 deposit
• All other Maryland counties: $125 deposit

These deposits cover filing fees, sheriff service fees, and related court costs at actual cost. The Company never marks up court costs. Unused balance is refunded or credited within 14 business days of case resolution. Deposit is not required for Rent Court Single Appearance ($300) or Notice Preparation ($175).

7. No Guarantee of Outcome

The Company does not guarantee any particular result in court proceedings. Case outcomes depend on facts, evidence, applicable law, and judicial discretion. Payment for services does not guarantee possession, judgment, or eviction. The number of cases filed, won, or resolved as displayed on our website reflects actual historical results and is not a guarantee of future performance.

8. Contested Cases and Attorney Referral

If a case becomes contested, requires legal argument beyond the scope of authorized agent representation, or if the court requires licensed counsel, the Company will promptly notify you and coordinate referral to a licensed Maryland landlord-tenant attorney. Attorney fees are your responsibility and are billed separately by the attorney. The Company’s Contested Case service ($450/hearing set) covers case file management, attorney coordination, and additional court appearances — it does not include attorney fees.

9. Cancellation and Refunds

Court Services: If you cancel before any work is performed (no notice sent, no filing made, no court appearance), the service fee is refunded in full. Once a notice has been sent or a court filing has been made, no refund of the service fee is available. Court cost deposits are refunded less any costs already incurred.

Portfolio Management: The initial service term is 6 months. Termination requires 30 days written notice to hello@landlordally.com. A $500 portfolio handoff fee applies if service is terminated within the first 6 months. After the initial 6-month term, the 30-day notice period applies with no handoff fee. Rates may be adjusted up to 5% annually with 60 days written notice. Existing clients are grandfathered at their current rate for the initial term.

10. Limitation of Liability

The Company’s total liability for any claim arising from services shall not exceed the total fees paid by you for the specific service giving rise to the claim. The Company is not liable for court outcomes, judicial decisions, tenant actions, or delays caused by courts, sheriffs, or third parties. The Company is not liable for any damages resulting from information you provided that was incomplete, inaccurate, or untimely.

11. Indemnification

You agree to indemnify and hold harmless Landlord Ally LLC, its members, employees, and agents from any claims, damages, or expenses arising from your failure to provide accurate information, your failure to maintain required compliance documents, or your use of our services in a manner inconsistent with these terms.

12. Privacy

We collect and store information you provide through our intake form and communications solely for the purpose of performing the services you purchased. We do not sell, share, or distribute your personal or property information to third parties, except as required to perform your service (e.g., filing documents with Maryland District Court) or as required by law.

13. Governing Law

These Terms are governed by the laws of the State of Maryland. Any dispute arising from these terms or the services provided shall be resolved through mediation in Baltimore, Maryland before either party may pursue litigation. If mediation does not resolve the dispute, either party may pursue legal remedies in the courts of Maryland.

14. Modifications

The Company reserves the right to update these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after any modification constitutes acceptance of the updated terms. Material changes affecting active clients will be communicated via email.

15. Entire Agreement

These Terms, together with the service descriptions on the Company’s website, constitute the entire agreement between you and Landlord Ally LLC regarding the services purchased. By purchasing any service, you agree to these terms.